Warranty

At Rob-Land, we want our customers to feel confident when purchasing our wellness, recovery and massage products. This Warranty Policy explains how warranty claims are handled for products purchased from rob-land.com.

This policy applies to purchases made through Rob-Land. Your rights under the Australian Consumer Law are not limited by this warranty policy.

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Product Warranty Coverage

Warranty coverage may vary depending on the product, supplier, manufacturer, product type and warranty information provided on the product page.

Where a product includes a warranty, the warranty generally covers manufacturing faults or defects that occur under normal use.

Warranty may cover repair, maintenance, replacement, or another suitable remedy depending on the product issue, product condition, availability of parts, and supplier or manufacturer assessment.

3. Proof of Purchase Required

To make a warranty claim, you must provide proof of purchase.

Accepted proof may include:

Order confirmation email
Tax invoice or receipt
Warranty slip, where provided
Other purchase records accepted by Rob-Land

Warranty claims may not be processed without valid proof of purchase.

4. What Warranty May Cover

Warranty may apply where the product has a manufacturing fault or defect that affects normal function.

Examples may include:

Product not operating as intended due to a manufacturing issue
Electrical or mechanical fault not caused by misuse
Missing or defective parts supplied with the product
Fault confirmed after product assessment

Each warranty claim is assessed individually.

5. What Warranty Does Not Cover

Warranty does not cover issues caused by customer misuse, negligence, incorrect use, failure to follow instructions, or damage after delivery.

Warranty may not apply to:

Misuse or incorrect use of the product
Failure to follow product instructions
Accidental damage
Damage caused by dropping, impact, water, heat, or improper storage
Unauthorised repairs, modifications or alterations
Normal wear and tear
Consumable parts, where applicable
Damage caused by commercial or unsuitable use, unless the product is designed for that purpose
Change of mind or personal preference
6. Product Assessment

Before a warranty remedy can be confirmed, the product may need to be assessed.

Rob-Land may request photos, videos, written details, or return of the product for inspection.

If the product needs to be returned for inspection, please do not send it back until you have received confirmation from our team.

Unauthorised returns may not be accepted.

7. Return Shipping for Warranty Assessment

Where a product needs to be returned for warranty assessment, the customer may be responsible for sending the item to our assessment location unless otherwise required by law.

If the product is confirmed to have a manufacturing fault or is otherwise covered under Australian Consumer Law, Rob-Land will provide an appropriate remedy in accordance with your legal rights.

If a repaired or replacement item is sent back to you, Rob-Land will advise you of the applicable return delivery process.

8. If the Product Is Found Not to Be Faulty

If the product is inspected and no manufacturing fault is found, or if the issue is caused by misuse, negligence, accidental damage, incorrect use, or failure to follow instructions, warranty coverage may not apply.

In this situation, repair, service, handling, inspection, or delivery fees may apply before the product is returned or repaired.

9. Repairs, Replacements and Refunds

Depending on the issue and assessment result, Rob-Land may offer a repair, replacement, refund, store credit, or another suitable remedy.

The available remedy will depend on:

The nature of the fault
Whether the issue is major or minor
Product availability
Supplier or manufacturer assessment
Your rights under Australian Consumer Law

Replacement products are subject to availability. If the same product is unavailable, we will contact you to discuss suitable options.

10. How to Make a Warranty Claim

To submit a warranty claim, please contact us before returning your item.

Email: help@rob-land.com

Please include:

Your full name
Order number or proof of purchase
Product name
Description of the issue
Photos or videos showing the issue, where applicable
Any troubleshooting steps already attempted

Our team will review your request and respond within 1–2 business days.

11. Important Notes

Please keep your original packaging, accessories, manuals, parts and proof of purchase where possible. These may be required if a warranty assessment, return, repair or replacement is needed.

Warranty claims are assessed case by case. Approval of a warranty claim is not automatic and may require inspection or supplier confirmation.

12. Contact Us

For warranty enquiries, please contact:

Rob-Land
Email: help@rob-land.com