Refund Policy

At Rob-Land, we want every customer to feel confident when shopping with us. Please read our Returns & Refunds Policy carefully before requesting a return, refund, repair or replacement.

This policy applies to purchases made through rob-land.com. Your rights under the Australian Consumer Law are not limited by this policy.

1. Before You Return an Item

Please do not send any item back to us without contacting us first and receiving confirmation from our team.

To request a return, refund, repair or replacement, please email us at:

Email: help@rob-land.com

Please include:

  • Your full name
  • Order number or proof of purchase
  • The product name
  • A clear description of the issue
  • Photos or videos showing the issue, where applicable

Our team will review your request and respond within 1–2 business days.

2. Faulty or Damaged Products

If you believe your item is faulty, damaged, or not working as expected, please contact us as soon as possible at help@rob-land.com.

All products are checked before dispatch where possible. If a product is suspected to have a manufacturing fault, we may ask for photos, videos, or request that the item be returned for inspection.

Once the product has been assessed, we will advise whether a repair, replacement, refund, or other remedy is available.

If the product is confirmed to have a manufacturing fault or fails to meet a consumer guarantee under Australian Consumer Law, we will provide an appropriate remedy in accordance with the law.

3. Change of Mind Returns

We do not accept returns for change of mind unless approved by Rob-Land in writing.

Change of mind includes situations where:

  • You no longer want the item
  • You selected the wrong product
  • You found the item cheaper elsewhere
  • The product is not suitable for your personal preference, but is not faulty

If a change of mind return is approved, the item must be unused, unopened where applicable, in original condition, and returned with all original packaging, accessories, manuals and parts.

Return shipping costs for approved change of mind returns are the responsibility of the customer.

4. Products That Cannot Be Returned

For hygiene, safety, and product integrity reasons, some items may not be eligible for return unless they are faulty or required by law.

This may include:

  • Used personal care or wellness products
  • Items that have been opened, used, damaged, or altered by the customer
  • Products missing original packaging, manuals, accessories, or parts
  • Items damaged due to misuse, neglect, incorrect storage, or failure to follow instructions

5. Customer Misuse or Damage

Returns, refunds, repairs or replacements may not be available if the product issue was caused by:

  • Misuse or incorrect use
  • Failure to follow the product instructions
  • Accidental damage
  • Unauthorised repairs or modifications
  • Normal wear and tear
  • Negligence or improper storage

If a product is inspected and found to be damaged due to customer misuse, repair, service, replacement, return shipping, or handling fees may apply.

6. Return Condition

All approved returns must include:

  • The original item
  • All parts and accessories
  • Original packaging where available
  • Manuals, instructions, warranty cards or included documents
  • Proof of purchase

Failure to return the product with all required parts and packaging may reduce or remove eligibility for a full refund.

7. Refunds

Refunds are processed after the returned item has been received and assessed.

If your refund is approved, it will be processed back to your original payment method where possible.

Please allow reasonable processing time for your bank, card provider, PayPal, or payment provider to complete the refund after it has been issued.

Original shipping fees may not be refundable for change of mind returns. If the item is confirmed to be faulty or otherwise covered under Australian Consumer Law, shipping and remedy options will be handled in accordance with your legal rights.

8. Exchanges and Replacements

Where appropriate, we may offer a replacement or exchange instead of a refund.

Replacement options depend on product availability. If the same item is unavailable, we will contact you to discuss an alternative solution.

9. Warranty

Some products may include a manufacturer or supplier warranty. Warranty terms may vary depending on the product.

A warranty does not replace your rights under Australian Consumer Law.

Warranty claims require proof of purchase and may require product assessment before repair, replacement or other remedies are confirmed.

10. Incorrect Address or Delivery Issues

Customers are responsible for providing complete and accurate delivery details at checkout.

Rob-Land is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.

If your parcel is returned to us due to an incorrect address, failed delivery, or failure to collect the parcel, additional shipping fees may apply before the order can be resent.

11. How to Contact Us

For all return, refund, repair, replacement or warranty enquiries, please contact:

Rob-Land
Email: help@rob-land.com

Please include your order details and a clear explanation of your request so our team can assist you as quickly as possible.