Shipping Information
At Rob-Land, we aim to dispatch your order safely and efficiently using trusted delivery partners. Please read the shipping information below before placing your order.
1. Order Processing
Orders are processed after payment has been successfully received and confirmed.
Orders placed on weekends or public holidays will be processed on the next business day. Processing times may vary depending on product availability, payment confirmation, warehouse workload, and public holidays.
2. Australian Domestic Shipping
For deliveries within Australia, Rob-Land may use Australia Post, Aramex, or other suitable courier services depending on the product, delivery address, parcel size, and delivery requirements.
Delivery timeframes are estimates only and are counted in business days, Monday to Friday, excluding weekends and public holidays.
Most orders will include tracking information once the parcel has been dispatched.
3. Estimated Delivery Times
Estimated delivery times may vary depending on your location, courier network conditions, seasonal demand, public holidays, and events outside our control.
- Metro areas: usually faster delivery
- Regional and remote areas: may require additional delivery time
- PO Box deliveries: where available, these are usually handled through Australia Post
Although we make reasonable efforts to dispatch and deliver orders within the estimated timeframe, Rob-Land does not guarantee delivery by a specific date.
4. Tracking Your Order
Once your order has been dispatched, tracking details will usually be sent to the email address provided at checkout.
If your order has not arrived after the estimated delivery period, please check your tracking details first. If you still need assistance, contact us at:
Email: help@rob-land.com
Please include your full name, order number, and delivery address so we can assist you faster.
5. Delivery Address Responsibility
Customers are responsible for providing complete, accurate, and up-to-date delivery information at checkout.
Rob-Land is not responsible for delivery delays, failed deliveries, lost parcels, or additional costs caused by incorrect, incomplete, or outdated address details provided by the customer.
If your parcel is returned to us due to an incorrect address, failed delivery attempt, or failure to collect the parcel, additional shipping fees may apply before the order can be resent.
6. Failed Delivery or Missed Delivery
If no one is available to receive the parcel, the courier may leave a delivery card, send a notification, deliver to a nearby collection point, or attempt redelivery depending on the courier’s process.
Customers are responsible for following courier instructions and collecting parcels within the required timeframe.
7. Delivery Delays
Delivery delays may occur due to courier network delays, extreme weather, public holidays, incorrect address information, high seasonal demand, customs processing, or other circumstances outside our control.
Rob-Land is not responsible for delays caused by courier companies or events outside our reasonable control.
8. Shipping Fees
Shipping fees are calculated and displayed at checkout before payment is completed.
Shipping fees may vary depending on the delivery address, parcel size, product type, courier option, and any promotional shipping offers available at the time of purchase.
9. International Shipping
International shipping may be available for selected products and destinations.
International delivery times vary depending on the destination country, courier service, customs clearance, local delivery networks, and external delays.
Customers are responsible for checking whether the product can be imported into their country before placing an order.
10. Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.
These charges are not included in the product price or shipping fee unless clearly stated at checkout.
Any customs duties, import taxes, clearance fees, or destination country charges are the responsibility of the customer.
Rob-Land cannot guarantee customs clearance times and is not responsible for delays caused by customs authorities or local import processes.
11. Lost or Damaged Parcels
If your parcel appears to be lost, delayed, or damaged during delivery, please contact us at help@rob-land.com as soon as possible.
Please include your order number, tracking number, and photos of any visible parcel damage where applicable.
We may need to contact the courier company to investigate the delivery issue before confirming the next steps.
12. Contact Us
For shipping enquiries, please contact:
Rob-Land
Email: help@rob-land.com
Please include your order number and delivery details so we can assist you efficiently.