Terms & Conditions
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or forces outside of our control, which Robland Healthcare Four Five will not be held responsible.
In order to purchase from our business you must be over 18 years old (in Australian years) and possess a valid credit/debit card issued by a bank acceptable to us. Robland Healthcare Four Five retains the right to refuse any request made by the customer. You will automatically receive a letter of order placed, however if there are issues with payment or order you will be contacted via email. We will confirm the identity of the party which you have contracted with. When placing an order you are responsible for providing true and accurate details; that you are an authorised user of the credit/debit card used to place the order and that there are sufficient funds to cover the cost of goods. All prices and delivery rates advertised are subject to changes without notice and are effective immediately.
Delivery is made once payment is successful. Using reputable couriers such as Australia Post and Fastway Couriers we do our best to ensure that your order is delivered safely and in a timely manner.
We are not liable to you for failures, defects or delays in delivery caused by: - Incorrect or outdated information provided by the customer - Your mailbox being full or unattended to - Your failure to comply with instructions for use of the product, or - Any event which is outside of our reasonable control
Orders delivered with Australia Post and Fastway Couriers exclude weekends and public holidays. All PO Box deliveries will be made with Australia Post.
Delivery & payment
Please note that PayPal payments may take up to 1 business day to process. Bank transfers may take 2~3 business days to be complete. Orders will not be dispatched until payment is successful.
Estimated delivery time
Most orders come with a tracking number. The estimated delivery times are in business days (Monday to Friday) excluding public holidays. Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your item has not arrived after the estimated delivery time, please use the tracking number provide to receive an update on the delivery status or send your enquiry to firstname.lastname@example.org
Unless otherwise notified, we will deliver your order to the address indicated on your order confirmation. Please ensure the delivery address is correct. If no one is available to receive your parcel, our couriers will leave a card so you can pick-up your order from your nearest depot, or to arrange a suitable time for re-delivery.
We will use our reasonable efforts to deliver your order to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all products will pass to you on delivery.
For any return requests or suspected faults with your item, please email email@example.com with your enquiry and one of our staff will respond to you within 1~2 business days. Please do not send your item without receiving confirmation from one of our staff first. All returns MUST include all parts including the original item, parts, packaging and instructions unless stated otherwise. Failure to do so may eliminate the possibility for a full refund.
If you suspect your item is faulty, please email firstname.lastname@example.org and our Customer Service Team will respond to your case in 1~2 business days. Please note that all items are checked to confirm its working condition before dispatch. If the working condition or quality is in question, the item is required to be called back to our Melbourne Head Office for further inspection.
Refund/replacement options are discussed after the item is recalled and the suspected manufacture faults are confirmed. As all electronics and technology are tested and non-electronics quality is checked by our staff to confirm its condition before dispatch, the customer is responsible for the return delivery fee to our Melbourne Head Office.
All items are checked to confirm its working condition before dispatch. If your item is not functioning properly, the item is required to be called back to our Melbourne Head Office for further inspection.
If items are deemed faulty due to mis-use or not abiding by the instructions provided, return/delivery/repair/service fees may apply if replacement or repair is required.
For warranty please refer to the description page or email email@example.com for the warranty status of the item in interest. Warranty is only provided to customers with proof of purchase/receipt/warranty slip. Warranty covers any manufacture issues and does not cover mis-use or negligence. Warranty covers any repairs, maintenance, replacements required and the delivery fee to send the replaced or repaired item back to your address. As all items are checked to confirm its working condition before dispatch, warranty does not cover the delivery fee required to send the item to our Melbourne Head Office for inspection and is the responsibility of the customer.
Placing an order involves selecting the item, quantity desired, adding it to your shopping cart and checking out with your delivery and payment details. Once the order is submitted our customers receive a confirmation email of their order. By placing an order, the customer is requesting the items checked out and does not guarantee the item/s are in stock, however Robland will make every effort that the item can be supplied to the customer. To avoid payment and credit card fraud, orders will not be processed until payment is successful. Robland Healthcare Four Five and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
Robland Healthcare Four Five currently accepts direct deposit, PayPal, Visa and MasterCard only. Payment processing will not begin until we receive all the information required. Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day. Business days are Monday through Friday 9am to 5.30pm. We process credit card and PayPal payments after you click the "Submit My Order" button. Where you pay by PayPal you must pay the price payable in Australian dollars as indicated on your Order Confirmation within 5 days from the date that you receive your Order Confirmation. If a PayPal payment is not received within 7 days from the date that you receive your Order Confirmation, Robland Healthcare Four Five reserves the right to cancel the transaction. Where you pay by PayPal a tax invoice will be sent to you via email after your payment has been confirmed. Your tax invoice is your proof of purchase. Please Note: We are unable to accept credit cards issued by banks outside of Australia. Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order. If required, further identification for additional security reference checks will be requested. Bank transfers/direct deposits may take 2~3 business days to process. All orders are packed and ready for dispatch after payment is successful.
All prices are in Australian Dollars. Although Robland Healthcare Four Five always tries to ensure that all details, descriptions and prices which appear on this site is accurate, errors may still occur. If we discover an error in the price of any goods which you have ordered we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, we will treat your order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Prices are shown inclusive of GST. Delivery fee will be charged in addition, which can be found at the checkout before payment and is included in the 'Total Cost'.
PromotionsPromotional periods indicate our items are available at a discount cost or a special offer is in place for a limited time only. The prices of items from promotional periods may not be extended at request.
We always do our best to display the colour/s and size of all items available at the site as accurately as possible. However, due to various display monitor settings and for the sake of visibility of the item details, it is possible that your item received may slightly differ in colour and size in real life. Robland Healthcare Four Five does not hold responsible for any misunderstandings created by the customer and advise the customer to refer to the Product Details/Specifications section of the item page for measurements and weight/volume before placing your order. Colours and sizes may be out of stock even when orders are placed. Alternatively, you may contact firstname.lastname@example.org to confirm any details.
Any recommendations or suggestions made by Robland Healthcare Four Five or other interacting customers cannot be guaranteed that the recommendation/suggestion is right for your situation or condition. If you have unique or special medical requirements, please seek the advise of a medical professional before making a purchase. Any comments, recommendations or suggestions are in no way promises to the customer in need of advise.
Misuse of the site is in no way tolerated. You will not commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; cause unsafe environments, disrespectful or harrassment to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offence under the Cybercrime Act 2001. Robland Healthcare Four Five will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this site or to your downloading of any material posted on it, or on any website linked to it.
The customer is responsible for maintaining the confidentiality of the password chosen by you when you register on the site and for restricting access to your computer and/or email address to prevent unauthorised access to your account. We reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way. We reserve the right to delete your account or wishlist at anytime. In this instance your information will not be saved and cannot be retrieved by us.
All comments, feedback, reviews, suggestions, ideas, and other submissions disclosed, submitted or offered to us on or by this site or otherwise disclosed, submitted or offered in connection with your use of this site, shall be and remain our property. Such disclosure, submission or offer of any comments shall constitute an assignment to us of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. Thus, we will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. Robland Healthcare Four Five is and shall be under no obligation to:
- maintain any comments in confidence
- pay users of any compensation for any comments/reviews and
- respond to any user comments.
You agree that no comments submitted by you to the site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no comments submitted by you to the site will be or contain libelous or otherwise unlawful, abusive, disrespectful or obscene material. You are and shall remain solely responsible for the content of any comments you make.
The personal information we collect will include information you give us (e.g. when you place an order for the purchase of a good we supply). We may also collect personal information about individuals who are not customers of our business (e.g. individuals or other people due to transaction). This personal information will include your name, address and contact details, and may include other personal information about individuals we collect in the course of a transaction. We may also collect some information from you when you use our website.
The only personal information that we collect about you is when you use our website and what you have told about yourself, for example, when you complete an online form when placing an order, or information you have provided to us when you send us an email. Please note, we will record your email address if you send us an email. We reserve the right to include your email address as part of our email communications for which you can unsubscribe to if you want.
Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods.
Please be assured we will not disclose information about you unless the disclosure is required or authorized by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect. We may also use your personal information to provide you with information about other services and products offered by us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request.
We may use or disclose your personal information to organizations outside Robland Healthcare Four Five and its related companies (including organizations outside the Australian jurisdiction) and any related entities of Robland Healthcare Four Five for purposes relating to the management of your account with us. Such organizations include:
- service providers who manage the services provided to you;
- mailing systems which organize delivery of the products you have purchased;
- maintenance and repair services;
- market research;
- marketing activities conducted by rob-land.com or any of our related companies; and
- our professional advisers, accountants, lawyers, auditors.
We require these organizations to adhere to strict confidentiality about your personal information and also seek to ensure that they adhere to the National Privacy Principles. We may also use your personal information for research and development of our products or to send you information about other products and services, which we provide, which may be of interest to you. We do not engage in unsolicited telephone or email marketing. In particular, if you are contacted by telephone by an individual or organization claims to represent rob-land.com - do not purchase from this organization as we have a strict policy against telephone marketing.
In most cases you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the National Privacy Principles. We encourage all requests for access to your personal information to be directed to the Privacy Officer by emailing us or by writing to us at our postal address. We will deal with all requests for access to personal information as quick as possible. Requests for a large amount of information, or information which is not currently in used may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case we will charge you a fee for your application for access.
In some cases, we may refuse to give you access to personal information we hold about you. This includes, but is not limited to, circumstances where giving you access would: be unlawful (e.g., where a record which contains personal information about you is subject to a claim for legal professional privilege by one of our clients); have an unreasonable impact on other people's privacy; prejudice an investigation of unlawful activity. We will also refuse access where the personal information relates to existing or anticipated legal proceedings and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access we will provide you with reasons for our refusal. If you request us to do so, we will amend any personal information about you which is held by us which is inaccurate, incomplete or out of date. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, and you ask us to associate with that record statement that you have a contrary view; we will take reasonable steps.
The Robland Healthcare Four Five website uses “cookies” to help you personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer.
There are two types of cookies that may be used at the livinghealthcare.com.au website: a persistent cookie and a session cookie. A persistent cookie gets entered by your web browser into the “Cookies” folder on your computer and remains in this “Cookies” folder after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. A session cookie is held temporarily in your computer's memory and disappears after you close your browser or shut down your computer. The livinghealthcare.com.au website may also use web "beacons" (also called "clear GIFs" or "pixel tags") in conjunction with cookies for the same reasons. Web beacons are small strings of code that are placed in a Web page.Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise Robland Healthcare Four Five pages, or register with our website or services, the cookie helps Robland Healthcare Four Five record your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Robland Healthcare Four Five website, information you previously provided can be retrieved, so you can easily use the Robland Healthcare Four Five features that you customized. You can configure your internet browser (such as Microsoft Internet Explorer, Mozilla Firefox, or Safari) to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browsers instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Robland Healthcare Four Five services or websites you visit.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Robland Healthcare Four Five. Any unauthorized assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition. Robland Healthcare Four Five reserves the right to change the Terms and Conditions of sale at any time. The Terms and Conditions applicable to you are those on our website at the time you place an order. No Robland Healthcare Four Five employee or agent has the authority to vary any of the Terms and Conditions governing any sale.